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Privacy Policy

Effective Date: 9 October 2024
Company Name: Vision Homes
Physical Address: A302 Polo Offices, Val de Vie, Paarl 7647, South Africa
Contact Information:

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1. Introduction and Scope

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This Privacy Policy explains how Vision Homes ("we", "our", "us") collects, uses, and protects the personal information of clients, employees, subcontractors, suppliers, and visitors to our website. We are committed to safeguarding the privacy of your personal information in compliance with the Protection of Personal Information Act (POPIA), No. 4 of 2013.

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This policy applies to all personal information processed by Vision Homes, including information collected through our website, during project consultations, and any communications with our team.

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2. Legal Compliance (POPIA)

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Vision Homes complies with the Protection of Personal Information Act (POPIA) to ensure that your personal information is processed lawfully and securely.

Data Subject Rights: Under POPIA, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request the deletion of personal data, subject to legal limitations.

  • Object to or restrict the processing of your data.

  • Withdraw consent for data processing at any time.

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3. Collection of Personal Information

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Types of Personal Information Collected:


We collect personal information that is relevant to the services we provide, which may include:

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  • Clients: Name, contact details, physical address, email address, and banking details (for payment purposes).

  • Employees/Subcontractors: ID numbers, employment history, qualifications, and bank account details.

  • Website Visitors: IP addresses, cookies, and browsing behaviour (if applicable).

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How Information is Collected:

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  • Directly from clients during consultations, sign-ups, or through our website's contact forms.

  • Via phone calls, emails, or physical paperwork.

  • Automatically through cookies or analytics when you visit our website.

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4. Purpose for Collecting Personal Information

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We collect and process personal information for the following purposes:

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  • Service Provision: To provide construction services, respond to inquiries, and issue quotes.

  • Contractual Obligations: To fulfil contracts, manage projects, process payments, and communicate with you.

  • Legal Compliance: To comply with legal and regulatory requirements, including tax filings and employment laws.

  • Marketing (with consent): If you consent, we may use your information to send you promotional materials. You can opt out at any time.

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5. Consent and Processing of Information

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Lawful Processing: We will only process your personal information if it is necessary for the performance of a contract, to comply with legal obligations, or with your consent.

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Obtaining Consent: We will obtain your consent when required, informing you of how your data will be used.

Withdrawal of Consent: You can withdraw your consent at any time by contacting us at accounts@visionhomes.com.

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6. Data Retention and Storage

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Retention Period:


We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations (e.g., tax records for five years).

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Secure Storage:


We take appropriate measures to ensure the security of your personal information, including encryption, access control measures, and secure physical storage for paper records.

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7. Sharing and Disclosure of Information

We may share your personal information with third parties for the following reasons:

  • Subcontractors/Partners: To deliver services as part of the construction project.

  • Service Providers: Such as IT support or payment processors, who help facilitate our services.

  • Legal or Regulatory Authorities: If required by law.

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8. Data Subject Rights

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Under POPIA, you have the following rights concerning your personal information:

  • Right to Access: You may request access to the personal data we hold about you.

  • Right to Rectification: You may request that we correct any inaccuracies in your data.

  • Right to Deletion: You may request the deletion of your data, subject to legal obligations.

  • Right to Object or Restrict Processing: You may object to or request restrictions on processing, particularly for marketing.

  • Right to Portability: You may request your data be transferred to another service provider in certain circumstances.

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To exercise these rights, please contact us at accounts@visionhomes.com.

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9. Security Measures

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We implement security measures to protect your personal information, including:

  • Physical Safeguards: Secure storage facilities for paper records.

  • Digital Safeguards: Encryption, firewalls, and secure servers.

  • Access Control: Restricting access to personal information only to authorised personnel.

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In the event of a data breach, we will notify the Information Regulator and affected individuals as required under POPIA.

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10. Cookies and Tracking Technologies

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If our website uses cookies or other tracking technologies, we will:

  • Types of Cookies Used:

    • Essential Cookies: Required for website functionality.

    • Tracking/Analytics Cookies: Used to improve website performance or for marketing purposes (if applicable).

  • Consent for Non-Essential Cookies:
    We will obtain your consent before using non-essential cookies, and you will have the option to control or block cookies through your browser settings.

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11. Changes to the Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any changes will be posted on our website and will take effect immediately upon posting.

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12. Contact Information

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If you have any questions or concerns regarding this Privacy Policy or wish to exercise your data rights, please contact us at:

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Email: accounts@visionhomes.com
Phone: +27 083 667 7886
Postal Address: A302 Polo Offices, Val de Vie, Paarl 7647, South Africa

If you believe that we have not adequately protected your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa.

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